Help and support

Contact us

You can call us on 1300 307 926 from 8:30am–6pm (AEST), Mon–Fri.

Support and services

Financial assistance

Talk to us about how we can help if you’re having trouble making your insurance payments.

Family & domestic violence

If you're affected by family and domestic violence, we're here to support you.

Interpreter services

Find out about interpreting services available so you can talk to us in your language.

Hearing impaired services

Call the National Relay Service teletypewriter on 133 677 and enter our phone number 1300 307 926.

Complaints and disputes

Find out about our complaints and disputes handling process.

Policy booklets

Find Product Disclosure Statements (PDS) and other policy documents for all of our policies.