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Contact Swann Insurance

Here to help you, every time

Existing policy

If you have an existing policy and you are wanting to update your personal details, view your policies and documents, pay your renewal, lodge a claim or request cancellation please register or login to the customer portal to start self-servicing your policy today.

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New business quotes

Interested in motorbike insurance options? Get a motorcycle insurance quote in under a minute.

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General enquiry

Please contact Swann at info@swanninsurance.com.au

Customer Service:
1300 307 926
8:30am–6pm AEST, Mon–Fri

General claims:
1300 657 318
8:30am–5pm AEST, Mon–Fri

By phone

Claim enquiries

General Claims
1300 657 318
8:30am–5pm AEST, Mon–Fri

Consumer Credit & GAP claims (E.g. Loan Protection, Walkaway)
1300 657 382
8:30am–5pm AEST, Mon–Fri

Warranty claims
1800 806 601
8:30am–5pm AEST, Mon–Fri

Customer service – policy enquiries

All policyholders (excluding CTP)
1300 307 926
8:30am–6pm AEST, Mon–Fri

Compulsory Third Party (CTP)
1800 882 364
9am–5pm AEST, Mon–Fri

New business enquiries

For a quote
13RIDE (13 74 33)
8:30am–6pm AEST, Mon–Fri

Warranty customer enquiries

Warranty policyholders
1800 251 122
8:30am–5pm AEST, Mon–Fri

Hearing impaired services

TTY Service

Call 133 677
TTY via National Relay Service, ask for 1300 307 926.

Interpreter services

When you call, let us know you’d like to use an interpreter and we’ll arrange it for you. Our consultants have access to over 150 languages through independent interpreter services.

Contact Translating & Interpreting Services

Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person.

You can book an appointment with TIS, or call them on 131 450.

By mail

Customer service

PO Box 14459
Melbourne VIC 8001

Claims

PO Box 14459
Melbourne VIC 8001